In general our manufacturers offer a full 12 month parts warranty upon all their products. Some manufacturers also offer an extended guarantee on certain product ranges, in such cases this will be clearly marked on the product page and full details and terms of these guarantees can be found below.

Woodlands 19mm Log Cabins have a 5 year timber guarantee whereas the 28mm and 44mm Log Cabins have a 10 year timber guarantee.

The guarantee offers protection against general timber rot and decay - the guarantee does not cover the product against timber splits, movement, or warping which may occur naturally over time.

To maintain the validity of this guarantee the product must be assembled strictly in accordance with the instructions supplied, treated annually with an appropriate high quality preservative and all glazing units must be sealed, inside and out, with silicone or other water tight sealant.

The guarantee will be deemed invalid if:

• The product has not been assembled correctly by the end user - please see our product assembly section.
• The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material - please see our build a base guide.
• The product has not been treated after assembly or annually thereafter with an appropriate high quality preservative - please see our product maintenance section.
• The product has been customised or adapted in any way.
• At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
• Any timber has been cut, pierced or drilled without a subsequent application or approved cut-end treatment.
• The eventual claimant was not the original purchaser of the product.
• The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress - please see our product assembly section.

Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product - this is natural and is not covered by a guarantee.