Terms & Conditions

How do I buy online?

To make your purchase, you can select your products by using the store category options. Select the size of the item if applicable and quantity required. Then progress to the checkout page and enter your details as requested and your order will be processed immediately.  If you have any queries on your order, please contact us on 01702 615333 to see what we can arrange for you.

What forms of payment are accepted?

We accept payment by most debit and credit cards online. Please note that for payments by credit cards there will be a 1% surchage to your order. There is no extra charge for debit cards.

We also accept paypal.

Delivery policy

When will my delivery arrive?

After you have placed your order, you will be contacted by our sales team to arrange a mutually convenient delivery day. We cannot specify a time for delivery in advance, however if you phone our office (01702 615333 / 615618) on the day of delivery, we will be able to give you an approximate delivery time.  Delivery times vary according to goods ordered and current stock level. General fencing is delivered from 2 -10 working days,  gates within 1-3 weeks and garden buildings can be between 1-6 weeks (dependant on season)

Delivery access

Any issues regarding access for delivery must be notified to us prior to delivery.

Do you have to be in when we deliver?

Not necessarily, if you are happy for us to leave the goods on your property. Please note that once the goods have been delivered to your property , ownership and liabilities arising from ownership transfers from us to you.

Where will my goods be offloaded?

The charges for delivery are to nearest point of delivery. Items are not walked through or around the property; customers should make their own arrangements to move materials to the rear of the premises. Lemon Fencing will not be held liable for damage to property if the customer invites us onto their property for purpose of the delivery.

Cancellations and returns

Orders placed by telephone, or on-line may cancel their order within 7 days of delivery. Notice must be provided within the 7 days by in writing.

This can be done by email ( info@lemonfencing.co.uk) or by letter to : Returns, Lemon Fencing, Assendun Works, Hockley, Lower road Essex, SS5 5LD. Items must be returned within 14 days of purchase and kept in original packaging at your own cost.
If you wish for Lemon Fencing to collect the items for you then a delivery charge based on your postcode will apply.
Your receipt must be provided when returning items, returns will incur a 25% handling charge. You must keep the items in good condition while they are in your possession. Goods due for return should be ready for collection in the same place as they were delivered. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items made to the customers own specification. Bespoke made items can not be returned. Concrete products can not be returned. Please check your products on delivery before leaving or acceptance of delivery.

Metal Products -BIC

Electro galvanised & powder coated coated finish

BIC has introduced the improved electro galvanised and black powder coated finish. This is designed to provide added corrosion resistance. The coating is however not a 100% rust prevention guarantee. It is still the end customers responsibility to periodically paint / touch up any damage to the powder coating finish. Rusting is not considered a manufacturing fault and as such does not constitute a warranty claim.

Made-to-measure special sizes

A made to measure service is available for gates, railing and fence, where stated.Contact us with your details via phone, email or in store. Standard finish on Made-to-Measure metal products is primed only unless otherwise agreed. Primed finish needs to still be painted. Due to physical constraints, special sizes may not always look exactly the same as the picture in the brochure.

Fittings packs

Unless specified, all metal gates, fence and railings are supplied with a fittings pack to fix to timber, brickwork or metal posts. Screws, wall plugs and rawl bolts are not included in fitting packs. Nuts & bolts must be painted after fitting to prevent onset of rust. Moving parts will need to be regularly painted.


Due to the weight of the gates, care must be taken to ensure that the post or brickwork is strong enough to support them. Height of ball top posts do not include the ball. Blank metal posts will require on site drilling to fit the hinge and/or latch brackets. Take care to ensure posts are long enough to suit the ground conditions, particularly for fencing on sloping ground conditions where longer posts will be required.

Damage in transit

They will only accept liability for:-

(a)       damage to the Goods caused in transit if the same is externally visible, is notified to the Company and the carrier (if not delivered by the Company) on receipt of Goods by the Purchaser and if the Goods so damaged are immediately returned to the Company or the carrier or signed for as damaged by the Purchaser on receipt (whichever is applicable);

(b)       non arrival, if the same is notified to the Company within 7 working days from the day that the Company informed the Purchaser that the Goods or the relevant consignment thereof were due to arrive.

Where the Company accepts responsibility under this clause, it may, at its sole option, credit the Purchaser’s account or repair or replace (as the case may be) those of the Goods which are proved to the Company’s satisfaction to have been so lost or damaged.


It is your responsibility to protect your password and account details from misuse. We shall not be liable for any loss or damage which may arise as a result of your failure to protect your password or account details to our website.

Upon completion of installation works our installers will take photos. These photos then may be used for advertising purposes. If you don't want your photos to be used for this purpose please let us know.

Damage your computer

We make very reasonable effort to ensure our website is free from any viruses or defects, we cannot guarantee that using our website or any website accessible through our website will not cause damage to your computer. It is your responsibility to ensure that your computer and its peripheral equipment are protected from electronic viruses or bugs. We are not liable for any loss or damage which may arise to your computer equipment as a result of using our website.


A quotation is for information only and is binding on the seller only if and when it is incorporated into an order which the seller has accepted.

The seller reserves the right to charge for carriage.

The seller will not accept any liability in respect of goods supplied which subsequently prove to be defective where such goods have been altered or used in a way contrary to:-

a)accepted codes of practice

b)instructions supplied with the goods

All prices are subject to market fluctuations and the actual prices to be paid by the buyer shall be the seller's prices ruling at the date of despatch..

All credit card payments will incur a 1% surcharge.

Defects affected by change in climatic conditions shall not be considered a valid reason for subsequent rejection after initial inspection within 14 days of delivery to the site.

Any times quoted for delivery are estimates only.  The seller will use its best endeavours to comply with delivery dates without incurring any liability for failure to achieve such dates.  The seller shall not be liable for any shortage in quantity delivered nor for any defect in the quality, nature or condition of the goods nor for non compliance with any specification unless the purchaser:-

a) endorses the delivery document with

details of the claim.

b) retains for inspection all packaging materials relative to the claim.

c)Notifies the seller in writing of any claim for loss or damage before the expiry of seven working days after delivery.

Goods will not be carried through or around premises.  All items will be left at front of house

The buyer must determine and agree the specification design and construction of the product and accept full responsibility that it is adequate for the purpose intended.  Where the contract specifies certain sizes and qualities these shall be subject to normal commercial variation except where changed by agreement with the seller in writing.  It is the sole responsibility of the buyer to ensure the contract specification is suitable for his use requirements. Any alteration by the buyer in design dimensions, quantities, specifications or other items and any suspension of work due to the buyers instructions or lack of instructions will entitle the seller to change the originally agreed price and carriage charges.

Orders placed incorrectly by customer will incur a 25% handling charge. The exchange of incorrectly ordered goods is at the managements discretion

Unless otherwise agreed in writing the buyer shall be bound to accept goods ordered by him on notification that they are ready for delivery.  If the buyer fails to take delivery the seller shall be entitled to treat the contract as at an end and resell the goods, or to invoice the goods whereupon payment in full shall be due forthwith.

The seller will not refund or exchange any items specially ordered. Goods must be returned in the same condition/colour they were purchased in.

The property of the goods shall not pass to the Buyer until the Buyer has paid to the seller the whole price therefor.  The Buyer agrees that prior to the payment of the whole price of the goods the seller may at any time enter upon the buyers or any third party premises where the goods are stored and repossess the goods therefrom and that prior to such payment the Buyer shall keep the goods separate and identifiable for this purpose.

Where the goods are stored by the seller at the request of the buyer they will be delivered/collected and invoiced in accordance with the terms of the terms of the contract entered into.  If through no fault of the seller the buyer has not taken full delivery by the agreed date the seller may charge rental until such time as final delivery/collection is made.

Risk of damage to or loss of the goods shall pass to the buyer when the goods are delivered as instructed by the buyer.

Payment for the goods shall be made on or before the date of collection/delivery/fitting in accordance with the terms between the buyer and the seller for the operation of the account between them.  In the event that payment shall not have been made buy such date the seller shall be entitled to recover from the buyer interest on any outstanding balance at the rate of 2% above the Bank of England's minimum lending rate for the time in force for the period from such date until the date of payment.

Force Majeure

The seller shall not be liable for any failure or delay in the performance of its obligations to the buyer caused by Act of God, riot or civil commotion strike, lockout, fire, flood, drought, failure to obtain or shortage of raw materials or any other cause beyond its reasonable control.

The seller can not accept any responsibility for damage to underground pipework/cabling in such instances that any relevant drawings or written notification have not been made available prior to installation works

If the Buyer shall fail to make due payment of all monies due by the Buyer to the Seller on whatever account then until all such monies have been paid the Seller shall be entitled to withhold delivery of the goods or any part thereof and during such time the goods shall be deemed to be not available for collection.  If the Buyer does or suffers to be done anything which might prejudice his ability to pay the full price he shall be deemed to have repudiated his contract and the Seller may without prejudice to his other rights accept such repudiation without notice as termination thereof.  The Buyer shall take delivery or collect the goods within the time limit provided for under this contract; in the event that he fails to do so within such limit, the Seller shall be entitled to treat such failure as a repudiation of the contract and may without prejudice to his other rights accept such repudiation without notice as termination thereof

The responsibility of the fence line and height of the fence remains with the customer.

It must be remembered that timber and bamboo are natural products and will be subject to movement and weathering as they season.  It is not uncommon for small splits to occur (called shakes) in timber when drying and warping when timber is allowed to dry too rapidly.  These will normally go back when the humidity rises.  This is nature at work and should not be considered a fault. Acceptable limits are defined in the relevant British Standard

Composite products can appear patchy / darker in places when unpacked. This is common and is only the moisture from within the product drying out. This product will weather naturally like timber or any other outdoor product, location and exposure will increase the process. Composite fencing has greater tensile strength than concrete and can flex.

If at any time one or more of the conditions shall become or be declared invalid, illegal or unenforceable in any respect under the law, the validity and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.  These conditions and every contract made pursuant thereto shall be governed and construed and interpreted in accordance with the laws of England.

Upon completion of installation works our installers will take photos. These photos then may be used for advertising purposes. If you don't want your photos to be used for this purpose please let us know.

Loyalty Card 

5% Discount applies to materials* only. Excluding commercial fencing products.

If card is lost / damaged, the customer will need to pay £2.99 for a new card.

Discount cannot be applied to delivery or fitting / installation costs.

You must present your loyalty card before sale is complete to receive discount, as discount cannot be refunded once sale has gone through.

Loyalty card can be used over the phone you will need to provide your barcode number/name & address.

The card is valid for 12 months from the day you purchase your card.

We reserve the right to refuse use of the card.

Cannot be used in conjunction with any other discounted offer / sale items or multi buy discounts, or ex-display items.

All loyalty card members will be added to our mailing list.

*Discount can not be used on all materials, for example discount can not be applied to palisade, mesh or security fencing.

The purchase of the loyalty card can be made 'in store' or over the phone. If purchase is made over the phone, we will send you the card by mail.

Once you have been set up as a loyalty customer by us on the website, you will be able to purchase materials on the website with your 5% discount once you have logged into your account.

By placing an online order you will be automatically added to our mailing list.