Please find listed below a few points of advice/guidelines which we recommend all our clients consider before and during any contract.
- If you are in any doubt about which fence belongs to you, then you should check your deeds or with the Land Registry. On the deeds, if the fence line is marked with words or with a ‘T’ on your side of the fence line, then this will mean it is your responsibility.
- The overall height of the fence is a matter of planning policy. To find out what height is allowed in your area contact your local planning authority. As a general rule, fences in rear gardens are allowed to be 2m high and 1m high where they meet the footpath.
- Always let your neighbour know that you are replacing your fence and a start date of when this will be done. This will allow them to remove anything of theirs from the fence/ fence line to avoid any damage to their property.
- There is no law that says the ‘good side’ or ‘smooth side’ should face towards your neighbour.
- The responsibility of the fence line and height of the fence remains with the customer.
- Any vegetation that encroaches the fence line from the neighbour’s side should be cut back by themselves. If not, Lemon Fencing will only cut back what’s necessary and leave the waste with the neighbour- if not stated otherwise.
- On sloping ground, it will be necessary to ‘step’ the panel fences in relation to the ground. Fences cannot always be kept level.
- Please provide us with any drawings, verbal or written notification for any underground pipe-work or cabling.
- Cat Scan surveys are available upon request at an additional cost.
- If you are having any non-pressure treated gates or sheds with your order then, please be aware that they are only base coated treated. We would recommend that you treat your gate or shed within 1 month of installation with a good quality wood preserver that repels water. Timber is a natural product and will be subject to movement and weather as it seasons.
- Please ensure that you are on site at he start and on completion to confirm the work has been carried out to your satisfaction. this will validate your guarantee.
- If there is a dispute between adjoining neighbours whilst we are on site then we may leave the works until a later date. Any loss of working time can then be charged against the original deposit.
Deposits & Cancelling
When is payment required?
On confirmation of your order, we would require a 30% deposit for securement of the works to take place. The balance is due on completion of works. Payment can be made over the phone or by BACS transfer. Please note that we charge 1% extra to accept credit card payment. Debit cards do not incur a charge.
How do I cancel my order?
Even with the best of intentions, things can happen that may put a project on hold. If you wish to cancel your fitting project then the following applies:
- If you contact for our service over the phone or online, a 7 day cooling off period starts the day after you agree to go ahead with our service, unless the service starts within that time.
- The lead name on the order must give written notice to cancel in the timescale above.
- This can be via email to:- [email protected]
- Or posted to;- Lemon Fencing LTD, Assendun Works, Lower Road, Hockley, Essex. SS5 5LD
In order to cover our reasonable costs, there is a set scale of charges for refund of deposits given as follows:
- Cancellation of installation work 1-8 days before commencement = No Refund of deposit
- Cancellation of installation work 9-15 days days before commencement = 25% Refund of deposit
- Cancellation of installation work 16-22 days before commencement= 50% refund of deposit